Privacy Policy

This page is maintained in English only, as it describes binding policy commitments.

We have established our company credo of helping to create impressive and satisfying travel experiences by maximizing the value of each travel experience and creating opportunities in which people can meet other people and enjoy both nature and culture through their travels.

1. Personnel Assignment

We assign personnel to manage personal information (a "Personal Information Protection Manager") at each branch and stipulate the personal information protection measures to be taken (the "Management System") and appropriately manage them.

2. Information Collection & Use

In the case of requesting personal information, we will identify the purpose of use thereof and obtain such information only to the extent necessary for conducting business and through a lawful and reasonable manner, and will use and/or provide such information only within the limits of the stated purposes.

3. Safety Measures

We will implement safety rules to manage risks concerning all the personal information handled in our company, such as being accessed in an unauthorized manner, being leaked, lost, or maliciously damaged or destroyed, and will take organizational, personnel, physical and technological measures to prevent risks and corrective measures if a problem occurs.

4. Third-Party Contractors

In the case of outsourcing some of our operations to other companies handling personal information, we will request and supervise such contractors to handle the relevant personal information in the same proper manner as handled in our company.

5. Legal Compliance

We will observe laws and ordinances on protection of personal information, governmental guidelines and other social norms, and will endeavor to continually improve the Management System through regular review.

6. Customer Requests & Complaints

In the case where any customer requests our company to disclose and/or correct personal information that has been kept by our company and which belongs to such customer, we will respond appropriately in accordance with laws and ordinances on protection of personal information, and other social norms. We will respond in good faith to any and all complaints or consultation requests regarding personal information that has been kept by our company.